Terms & Conditions

These Consumer Terms of Use ("Terms") govern your use of SilentID, a digital trust identity service operated by SILENTSALE LTD (Company No. 16457502), a company registered in England & Wales.

By creating a SilentID account or using our service, you agree to these Terms. If you do not agree, you may not use SilentID.

1. DEFINITIONS

• "SilentID" means the digital trust identity service and platform.
• "We," "Us," "Our" means SILENTSALE LTD.
• "You," "Your" means the individual user of SilentID.
• "TrustScore" means the 0-1000 point numerical trust rating calculated from your verified data.
• "Trust Passport" means your publicly visible SilentID profile page.
• "Verified Badge" means the shareable image containing your verification status and TrustScore.
• "Linked Profile" means an external platform profile you have added to SilentID.
• "Verified Profile" means a Linked Profile where ownership has been confirmed via token verification.

2. ELIGIBILITY

2.1 Age Requirement

You must be at least 18 years old to use SilentID. By creating an account, you confirm you meet this age requirement.

2.2 Legal Capacity

You must have the legal capacity to enter into binding contracts under the laws of England & Wales.

2.3 Jurisdiction

SilentID is available globally. Users outside the UK acknowledge that use is subject to these Terms and UK law.

3. ACCOUNT CREATION & SECURITY

3.1 Account Registration

To use SilentID, you must create an account using one of these passwordless methods:

• Apple Sign-In
• Google Sign-In
• Passkeys (Face ID, Touch ID, fingerprint, or security key)
• Email OTP (one-time code sent to your email)

3.2 One Account Per Person

Each person may have only ONE SilentID account. Creating multiple accounts to manipulate TrustScores or circumvent restrictions is prohibited and will result in account termination.

3.3 Account Security

You are responsible for maintaining the security of your account. You must:

• Keep your email account secure
• Protect your device with biometric security or passcode
• Notify us immediately of any unauthorised access
• Not share your account access with others

3.4 Consent Logging

When you agree to these Terms, we record: timestamp, hashed IP address, hashed device fingerprint, and Terms version. This creates a verifiable consent record.

4. IDENTITY VERIFICATION

4.1 Stripe Identity

Identity verification is processed by Stripe Identity, a third-party service. When you verify your identity:

• You provide ID documents and a selfie directly to Stripe
• Stripe processes these documents according to their Privacy Policy
• SilentID receives the verification result and, with your consent, verified identity data

4.2 Identity Data Consent

Before starting identity verification, you will be asked to consent to the storage of verified identity data. By consenting, you agree that SilentID may store:

• Your verified full name (as it appears on your ID document)
• Your verified date of birth
• Your verified address (if provided during verification)
• Document type and issuing country

If you decline to consent, you may still complete identity verification, but we will not store the verified data from Stripe. This may limit certain fraud protection features.

4.3 Verification Benefits

Completing identity verification contributes up to 300 points to your TrustScore and enables the "ID Verified" badge on your Trust Passport.

4.4 Verification Accuracy

You must provide accurate, genuine documents. Submitting fraudulent, altered, or another person's documents will result in immediate account termination and may be reported to authorities.

5. TRUSTSCORE SYSTEM

5.1 TrustScore Calculation

Your TrustScore (0-1000) is calculated from three components:

• Identity (up to 300 points): Email verification, Stripe Identity verification, passkey setup
• Profiles (up to 400 points): Verified marketplace and social profiles with their ratings
• Behaviour (up to 300 points): Account age, login patterns, platform engagement

5.2 Score Regeneration

Your TrustScore regenerates weekly. Changes to your connected profiles, verification status, or account behaviour may affect your score.

5.3 TrustScore Disclaimer

5.4 Combined Star Rating

Pro users see an aggregated star rating calculated from all connected marketplace profiles (e.g., "4.8 across 5 platforms"). This is a mathematical average and is provided for informational purposes only.

6. PROFILE LINKING & VERIFICATION

6.1 Linking Profiles

You can link external profiles from marketplaces (Vinted, eBay, Depop, etc.) and social platforms (Instagram, TikTok, etc.) to SilentID. Linked profiles appear on your Trust Passport but do not contribute maximum TrustScore points until verified.

6.2 Verification Methods

Profile ownership is verified via:

• Token-in-Bio: Add a unique code to your profile bio temporarily
• Share-Target: Share your profile link from the platform app directly to SilentID

6.3 Profile Stats Refresh

• All users: Profile stats auto-refresh every 30 days
• Pro users: Can manually refresh stats every 7 days
• Last-known stats are preserved if refresh fails

6.4 Re-Verification Requirement

Profile ownership must be re-verified every 90 days. If re-verification fails or is not completed, the profile is downgraded to "Linked" status (Level 2) but last-known stats are preserved.

6.5 Ownership Requirement

You may only link profiles that you personally own and control. Linking someone else's profile is prohibited and will result in account termination.

7. PUBLIC TRUST PASSPORT

7.1 Public URL

Your Trust Passport is accessible via a public URL (silentid.co.uk/u/username). You control what information is displayed.

7.2 Verified Badge

You can download and share a Verified Badge image containing your TrustScore, combined rating, platform count, and a QR code linking to your full Trust Passport.

7.3 Privacy Controls

You can control which elements appear on your public Trust Passport, including whether to show your TrustScore, connected platforms, and verification status.

8. SUBSCRIPTIONS & BILLING

8.1 Subscription Tiers

8.2 Payment Processing

All payments are processed by Stripe Billing. SilentID does not store your payment card details.

8.3 Subscription Terms

• Subscriptions renew automatically each month
• You can cancel anytime; access continues until the end of the billing period
• No refunds for partial months
• Price changes will be notified 30 days in advance

8.4 TrustScore Independence

9. THIRD-PARTY PLATFORMS

9.1 Platform Compliance

When linking external profiles from Vinted, eBay, Depop, Instagram, TikTok, or other platforms, you must comply with those platforms' terms of service. SilentID is not responsible for:

• Violations of third-party platform terms
• Account suspensions or bans on external platforms
• Changes to external platform data or ratings
• Accuracy of data obtained from external platforms

9.2 Data Accuracy

Profile data (ratings, reviews, follower counts) is captured at the time of verification and refresh. SilentID does not guarantee this data is current or accurate, as external platforms may change at any time.

9.3 Sign in with SilentID (Third-Party Integration)

SilentID may allow you to authenticate and share your trust data with third-party applications using "Sign in with SilentID".

9.3.1 User Consent

When you use "Sign in with SilentID":

• You will see exactly what data the third-party app is requesting
• You must explicitly consent before any data is shared
• You can revoke access at any time from your SilentID settings
• Revoking access stops future data sharing but doesn't delete data already shared

9.3.2 Third-Party Responsibility

Third-party applications:

• Are independent from SilentID and governed by their own terms
• Are responsible for how they use your shared data
• Must comply with our Developer Terms to access our API
• May use your data differently than SilentID - review their privacy policy

9.3.3 Our Limitations

10. SAFETY CHECK FEATURE

10.1 What Safety Check Is

Safety Check is an optional Pro-only feature that helps you review marketplace messages, listings, or screenshots for patterns commonly associated with high-risk or problematic behaviour. It is a guidance tool, not a definitive judgement system.

10.2 How Safety Check Works

You can submit content for analysis in two ways:

• Paste Text: Copy and paste message text directly into Safety Check
• Upload Screenshot: Upload an image of a conversation; text is extracted via on-device OCR or, when necessary, Azure Computer Vision API

10.3 Storage & Privacy

By default, SilentID does NOT store:

• Raw text you paste into Safety Check
• Screenshots you upload
• OCR-extracted text from images

Only the analysis result (risk level, signal summary) may be stored temporarily for your session. You may optionally choose to save a Safety Check result to your account for future reference.

10.4 Third-Party Services

When on-device OCR is unavailable or insufficient, Safety Check may use Azure Computer Vision API (Microsoft) to extract text from images. When this occurs, your image is transmitted securely to Azure for processing. Microsoft's data handling is governed by their privacy policy.

10.5 Disclaimers

10.6 Safety Language

Safety Check uses neutral, professional language. Results will indicate:

• "High-risk signals detected" — NOT "This is a scam"
• "Resembles common problematic patterns" — NOT "This person is a scammer"
• "Proceed with caution" — NOT "Do not proceed"

10.7 Abuse Prevention

You agree NOT to use Safety Check to:

• Harass, defame, or publicly accuse individuals based on Safety Check results
• Submit fabricated or manipulated content to generate false reports
• Circumvent rate limits or abuse the service
• Use results as evidence in legal proceedings without appropriate context

Abuse of Safety Check may result in feature suspension or account termination.

11. PROHIBITED ACTIVITIES

You agree NOT to:

• Create multiple accounts
• Impersonate another person or entity
• Link profiles you do not own
• Submit fraudulent identity documents
• Manipulate or artificially inflate your TrustScore
• Use automated tools to access SilentID
• Interfere with the security or operation of SilentID
• Use SilentID for illegal purposes
• Harass, threaten, or defame other users
• Reverse engineer or decompile SilentID software

12. INTELLECTUAL PROPERTY

12.1 Our Rights

SilentID, including all software, content, trademarks, and designs, is owned by SILENTSALE LTD. You may not use our intellectual property without written permission.

12.2 Your Content

You retain ownership of content you provide (profile information, linked accounts). You grant SilentID a licence to display this content as part of the service.

13. DATA PROTECTION & PRIVACY

13.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

13.2 GDPR Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

13.3 Communications

• Service emails (verification, security alerts, login notifications) are mandatory and cannot be opted out
• Marketing emails require explicit opt-in consent and can be withdrawn anytime in Settings

14. DISCLAIMERS & LIMITATION OF LIABILITY

14.1 Service Provided "As Is"

14.2 Limitation of Liability

To the maximum extent permitted by law, SILENTSALE LTD shall NOT be liable for:

• Inaccuracies in external platform data
• Changes to your TrustScore
• Loss of reputation or business opportunities
• Decisions made by third parties based on your TrustScore
• Service interruptions or downtime
• Loss of data
• Indirect, incidental, special, consequential, or punitive damages

14.3 Maximum Liability

Our total liability for any claim arising from these Terms or your use of SilentID shall not exceed the amount you paid to us in the 12 months preceding the claim, or £50, whichever is greater.

14.4 Exclusions

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

15. TERMINATION

15.1 Termination by You

You may delete your account at any time via Settings. After requesting deletion:

• 30-day grace period during which you can cancel deletion
• After 30 days, personal data is permanently deleted
• Anonymised fraud prevention logs are retained for 7 years (legal requirement)

15.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Create multiple accounts
• Submit false identity documents
• Pose a risk to other users or the platform

15.3 Effect of Termination

Upon termination, your access ceases immediately. Any paid subscription is not refunded. Your public Trust Passport is removed.

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@silentid.co.uk to attempt informal resolution.

16.2 Governing Law

These Terms are governed by the laws of England & Wales.

16.3 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of the courts of London, England.

17. CHANGES TO TERMS

17.1 Notification

We may update these Terms from time to time. For material changes, we will:

• Notify you via email at least 30 days before the changes take effect
• Display a prominent notice in the app
• Update the "Effective Date" at the top of this page

17.2 Acceptance

Continued use of SilentID after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using SilentID and delete your account.

18. GENERAL PROVISIONS

18.1 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and SilentID.

18.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms. We may assign our rights to any affiliate or successor.

18.5 Electronic Signature

By tapping "I Agree" during registration, you provide a legally binding electronic signature under the Electronic Communications Act 2000 and the eIDAS Regulation.

19. SHIPPING, DELIVERY, PAYMENTS, CLAIMS & COMPENSATION

19.1 Role of SilentID

SilentID provides a platform through which users may purchase shipping labels for sending parcels. SilentID is not a delivery service, carrier, or courier. SilentID does not transport, handle, or physically deliver parcels.

All delivery services are provided by independent third-party courier companies. SilentID does not control courier operations, routing, staffing, or delivery decisions. SilentID acts solely as an intermediary facilitating access to courier services.

19.2 Courier Services and Applicable Terms

Before purchasing a shipping label, the courier name and service type are displayed to you. Each courier operates under its own terms and conditions, which govern delivery performance, handling procedures, liability, exclusions, and compensation limits.

SilentID may provide links to courier terms for your convenience. For all delivery-related matters, the courier's terms take precedence.

19.3 Shipping Labels and Proper Use

Shipping labels purchased through SilentID are for single use only. Each label is intended for one parcel and one shipment. Reuse, duplication, alteration, or misapplication of labels may result in delivery failure, tracking errors, or rejection of claims.

You are responsible for ensuring that parcel details, dimensions, weight, and destination information are accurate at the time of purchase. Incorrect information may result in additional charges, delivery failure, or claim denial.

19.4 Packaging Requirements

You are responsible for packaging items appropriately and in accordance with courier requirements. Inadequate, improper, or insufficient packaging may void carrier liability and compensation entitlements.

SilentID may request supporting evidence, including photographs or video recordings, to assist with claim reviews. Provision of evidence does not guarantee compensation or claim approval.

19.5 Tracking and Delivery

Tracking information is provided by couriers and displayed within SilentID for your convenience. Delivery times shown are estimates only and are not guaranteed.

SilentID does not guarantee delivery times, successful delivery, delivery condition, or the accuracy of tracking information. All delivery outcomes are determined by the courier.

19.6 Payments and Fees

All payments for shipping labels are processed by Stripe. SilentID does not store your full payment card details. Payment processing is subject to Stripe's terms and privacy policy.

Pricing for shipping labels is displayed before purchase and may vary based on parcel dimensions, weight, destination, and courier selection.

19.7 Delivery Issues, Claims, and Support

If a parcel is delayed, lost, or damaged, you may request support from SilentID. SilentID may assist in collecting information, liaising with the courier, and submitting claims on your behalf where applicable.

SilentID acts as a facilitator and point of contact. SilentID is not the decision-maker for claims. All claim outcomes, including approval, denial, or compensation amounts, are determined by the courier or insurance provider.

SilentID does not guarantee any particular claim outcome.

19.8 Compensation and Refunds

19.9 Optional Insurance and Extra Cover

Optional additional insurance or enhanced cover may be offered at checkout. Such cover is provided by the courier or a third-party insurance provider, not by SilentID.

Coverage terms, limits, exclusions, and claim procedures are set by the relevant provider. SilentID is not an insurer and does not underwrite any coverage. SilentID provides access to such options as a convenience only.

19.10 Exclusions and Misuse

Certain items may be excluded from compensation by couriers or insurers. Prohibited, restricted, hazardous, or improperly declared items are not covered.

Claims may be denied due to:

• Incorrect or inadequate packaging
• Label reuse, alteration, or misuse
• Inaccurate parcel or destination information
• Failure to comply with courier terms
• Suspected fraud or misrepresentation

SilentID reserves the right to suspend or terminate access to shipping services for users who misuse the platform or submit fraudulent claims.

19.11 Limitation of Liability

SilentID's liability in connection with shipping services is limited to the amount of compensation actually received from the courier or insurer, if any.

SilentID is not liable for:

• Courier delays, errors, or delivery failures
• Loss of or damage to parcel contents
• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, business opportunities, or goodwill
• Claims denied by couriers or insurers

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

20. VIDEO EVIDENCE & DIGITAL WATERMARKING

20.1 What Video Evidence Is

SilentID allows you to record timestamped packing and unboxing videos for shipping. These videos may help demonstrate what was packed, when it was packed, and the condition of items at the time of recording.

20.2 Evidence ID System

Each video you record is assigned a unique Evidence ID (e.g., SID-A7X9K2M4). This identifier is:

• Generated on your device at the time of recording
• Permanently burned into the video file as a watermark
• Linked to your shipment when you create a shipping label
• Used to identify and verify your evidence

The Evidence ID cannot be altered, removed, or transferred to another video once created.

20.3 On-Device Processing

The watermark (including Evidence ID and timestamp) is burned into the video on your device before upload. This means:

• Processing happens locally using your phone's capabilities
• SilentID does not modify or alter videos after they are uploaded
• The watermarked video is what you choose to upload
• You are responsible for ensuring the video content is accurate

20.4 Timestamp Accuracy

Timestamps displayed in your video evidence reflect your device's clock at the time of recording, converted to UTC (Coordinated Universal Time).

20.5 Evidence Storage & Retention

Video evidence is stored securely for 90 days from the date of upload. During this period, you can:

• View and download your videos
• Generate shareable links
• Download PDF certificates

After 90 days, videos are permanently deleted unless you have extended storage through a Pro subscription. Extended storage terms are specified in your subscription details.

20.6 Sharing Evidence

You may generate shareable public links to your video evidence. When sharing is enabled:

• Anyone with the link can view the video (no SilentID account required)
• The public page displays Evidence ID, timestamp, and video type
• You can disable sharing at any time
• Shared links become invalid once sharing is disabled

You are responsible for who you share evidence links with. SilentID is not responsible for any consequences of sharing your evidence publicly.

20.7 PDF Certificates

You may generate PDF certificates for your video evidence. These certificates include:

• Evidence ID and recording timestamp
• Video type (packing or unboxing)
• Associated tracking number (if linked)
• QR code linking to the evidence

20.8 Limitations & Disclaimers

By using Video Evidence, you acknowledge and agree that:

• Video evidence does NOT guarantee success in any dispute or claim
• SilentID is NOT liable for claim outcomes, regardless of evidence provided
• You are responsible for the accuracy and completeness of your video content
• Couriers, platforms, and insurers determine claim validity at their sole discretion
• SilentID does NOT verify authenticity of video content beyond the watermarking process
• SilentID does NOT guarantee that third parties will accept video evidence

SilentID provides the Video Evidence feature "as is" without any warranty of effectiveness, acceptance, or outcome.